This webshop is operated by ELEADORA SRL/BV, Val des Seigneurs 9 Bte 11, Brussels 1150, Belgium, VAT No: BE0693716680, Tel.: +32489418405, +32471322114, info@eleadora.com, established in Belgium.

2. Products

• We take care to present our products as accurately as possible. However, photos and colours may differ slightly due to lighting or screen settings.

• Quantities, sizes, and packaging may vary slightly from the descriptions provided.

3. Prices & Payment

• All prices are shown in EUR and include VAT unless otherwise stated.

• Products with zero price (0,00 EUR) can not be ordered online but only on demand and via previous email communication.

• Payments must be made through the available payment methods on our webshop. 

4. Delivery

• We deliver only within Belgium (unless stated otherwise or agreed by previous email communication).

• Delivery times are indicative and may vary depending on stock availability and transport.

• Risk of loss or damage passes to you once the goods are delivered.

5. Right of Withdrawal (Returns)

• As a consumer, you have the right to withdraw from your purchase within 14 calendar days after delivery, without giving any reason.

• To exercise this right, you must inform us in writing (email to info@eleadora.com) before the 14-day period expires.

• Products must be returned unused, undamaged, and in their original packaging.

• You are responsible for the return shipping costs.

• We will refund the full purchase price (including initial shipping costs, if applicable) within 14 days after receiving the returned goods.

• Exceptions: the right of withdrawal does not apply to custom-made items, perishable goods, or sealed goods that were opened after delivery and cannot be returned for health/hygiene reasons.

6. Warranty & Liability

• All products are covered by the statutory warranty under Belgian and EU law.

• We are not liable for delays, damages, or losses caused by force majeure or events beyond our control.

7. Complaints & Disputes

• If you have a complaint, please contact us first at info@eleadora.com.

• Belgian law applies, and disputes fall under the jurisdiction of Brussels court.